Questions

• [0315] How many guests can I have in my sessions?
• [0314] I'm getting a Data Execution Prevention (DEP) message. What can I do to correct it?
• [0313] What types of payment methods does GatherPlace accept?
• [0311] Is there a quick reference guide for the Java client?
• [0310] How do I use the GP4 guest software to join a session?
• [0309] Does GatherPlace accept MasterCard SecureCode cards or debit/ATM cards?
• [0308] How can I find out what my billing anniversary date is?
• [0307] GP4 crashes on my Mac when I try to host a session, join a session or view a recording. How can I correct this?
• [0306] My Students can not access the class recordings. How can this be corrected?
• [0305] How do I find the Access number or code for a Session?
• [0304] I get a Web Proxy Login dialog when I try to validate or use my GP4. What do I need to do?
• [0303] Can I improve the performance in a remote support session?
• [0302] What is the difference between a Basic and Premium account?
• [0300] I'm having trouble joining a GatherPlace session using Internet Explorer 8. What can I do to join the session?
• [0298] My guests see a skewed image when they join my session. How can I correct it?
• [0297] What is the maximum file upload size for StudyPlace?
• [0295] I'm getting an error that says 'R6025 -pure virtual function call'. What do I do to correct it?
• [0293] My web browser shuts down when I try to join a session. What can I do to get into the session?
• [0292] I get an Invalid Payload message when I try to run GP4. What can I do to get GP4 to run?
• [0288] How does upgrading or downgrading my account affect my billing?
• [0286] Why is my audio delayed or playing back slowly in GP4?
• [0283] I just purchased a subscription. How do I retrieve my receipt?
• [0282] What is this note on my account that says I get free days if I buy now?
• [0281] I have a sub-account of a Shared account that was given to me (through employer, customer, vendor, etc.). What information in my account can the master account holder see?
• [0280] Allowing GatherPlace in Pop-up blockers or Ad blockers
• [0279] What can a guest do in a session if they are granted moderator rights?
• [0278] I'm getting a 'Data Call Timeout' error. What can I do?
• [0277] Can I use an external or third party whiteboard in GatherPlace sessions?
• [0275] The Host a Session button is gone on my GP4. How do I get it back?
• [0274] Using the Windows Sound Recorder for Windows Vista
• [0273] Why do my guests see a grey stripe across the bottom of my presentation?
• [0272] How Do I Enable JavaScript in a Browser?
• [0271] What is an 'Event' and how does it work?
• [0270] Ping and Trace Route Procedures for Macintosh
• [0269] How do I enable detailed debugging in GP4?
• [0268] Does GatherPlace offer a registration feature for sessions?
• [0267] Does GatherPlace offer a polling feature in the sessions?
• [0266] How do I Autoconfigure GP4?
• [0265] I can't get my microphone to work.
• [0264] Can I pause, fast forward or rewind the GatherPlace recordings?
• [0263] I get a message 'The webpage cannot be displayed' or the omniview protocol is not recognized or associated with any program when I click on a link.
• [0262] I can't find my class recordings. Where are they?
• [0261] I get the message Data Service Communication error. What is causing it?
• [0260] No one can see my chats or the microphone icon next to my name and I can't raise my hand. What is wrong?
• [0259] How do I do a Packet Capture from GP4?
• [0258] How do I set up Parental Controls to allow GatherPlace?
• [0257] How do I validate GP4 from StudyPlace?
• [0256] How do I Disable or Enable Meta Refresh in My Browser?
• [0255] How do I add or remove users from a shared account?
• [0254] I do not see my credit card details when I log into the web site, even though I know you have been charging my card for my subscription. Also, I am no longer receiving email receipts.
• [0252] Can I configure GP4 to use both a headset and speakers?
• [0251] Sending the Java Console Log to support
• [0249] Changing the type of 'hold' music that plays for GatherPlace sessions.
• [0248] Configuring a session to use the GatherPlace teleconferencing.
• [0246] How can I mute or unmute guests during a teleconference call?
• [0245] How do I set the Moderator PIN for my teleconferencing calls?
• [0244] Why are some options not available when I click on the name of a guest?
• [0243] Where is the Packet capture file stored on Vista?
• [0242] Improving the performance of presentations containing pictures, graphics and images.
• [0241] I have problems dialing into the teleconference. What can I do?
• [0240] How do my guests join a session without Java or an email address?
• [0239] How do I set the date and time for my planned sessions?
• [0238] What is captured when I record a session?
• [0237] How do I create and upload or send you my system information or system profile?
• [0236] What are the recommended audio peripherals for use with GP4?
• [0235] Can I use the toll-free teleconferencing number during my free trial?
• [0234] Can I still host sessions or attend classes if I am traveling, on vacation or away from home?
• [0233] Can guests join a session from my domain without going to the GatherPlace web site?
• [0232] My GP4 keeps disappearing. Do I need to download it every time to use it?
• [0231] Can I upgrade my account during a session?
• [0230] What is VoIP?
• [0229] Is the Linux operating system supported?
• [0228] Why do guests get the message 'My private chat is disabled during the presentation'?
• [0227] How Do Guests use the Text Chat?
• [0226] Is Private Chat Available in GatherPlace Sessions?
• [0225] Does GatherPlace support custom cursors?
• [0224] Different Characters Display in the Text Chat than the Ones I Type.
• [0223] I keep getting disconnected from my class. What can I do?
• [0221] Removing GP4 from the Mac Plist
• [0220] How is the Toll Free Number Billed?
• [0219] There are No Audio Devices Listed in GP4. What Should I Do?
• [0218] Is GatherPlace compatible with Vista Aero?
• [0217] What is the Hand Raise feature and how do you use it?
• [0216] Where are the GP4 Crash Logs Saved?
• [0215] How Can I Tell if I Have a Basic or Premium Account?
• [0214] Can I share just a single monitor on a multi-monitor system?
• [0213] I get the error 'Could not uncompress TAR.Z file'. What can I do to correct it?
• [0212] How Can I Check the Maximum Number of Guests I Can Have in a Session?
• [0211] What Happens if More Guests Try to Join a Session Than There Are Seats For?
• [0210] Ping and Trace Route Procedures
• [0207] Something is blocking GP4. What can I do?
• [0206] Installing and Starting the GP4 Software on Mac OS X
• [0205] Why does my desktop pattern change or disappear when I host a session?
• [0204] Do you accept company checks or Paypal?
• [0203] How do I update my credit card?
• [0202] How do I change the size of my room or switch to/from Individual to/from Shared?
• [0201] How do I cancel my account?
• [0200] I forgot my password. Can you send it to me?
• [0199] How do I reactivate my account or convert from a trial to a paid account?
• [0198] Why do my guests see blue or green squares?
• [0197] Can I download, save or store a recorded session on my computer?
• [0196] Why Do My Guests Have to Scroll to See My Whole Screen?
• [0195] How do the Quality Levels Compare When Viewing a GatherPlace Session?
• [0194] How do my guests use the VoIP option?
• [0192] Why do I hear an echo when I use the VoIP service?
• [0191] How Can I Set the Graphics Quality Level in GP4?
• [0190] I get an error 'You are experiencing a problem with your audio subsystem and may require a reboot'. What can I do to correct it?
• [0189] How do I clear the cache on my browser?
• [0187] Can I save the text chat from a session?
• [0186] How do I take a screenshot, screen capture or screen dump and send it to support?
• [0185] How do I set the log details to All in GP4?
• [0184] I am having trouble with remote support and my guest is on Vista
• [0183] How do I test my audio (voice) settings on GP4?
• [0182] How do I configure my Mac client for TPS classes?
• [0180] How can I run GP4 if it is being blocked by McAfee firewall?
• [0179] How do guests view or play a recorded session?
• [0178] How do I view or play a recorded session?
• [0176] How do I record my session?
• [0175] How do I upgrade to a Premium account?
• [0174] How do I upload or send you my Log file from GP4?
• [0173] Identifying Audio Ports and Connectors
• [0172] Using the Windows Sound Recorder for Windows XP
• [0171] When I try to install the presenter module, it shuts down or re-starts my computer and gives me the same error again.
• [0170] Why do I hear music in a session?
• [0169] How do I set up VoIP for my session?
• [0168] How can I configure an existing session to use VoIP?
• [0167] How can I configure a new session to use VoIP?
• [0166] I get a message 'Voice features disabled because UDP Traffic appears to be blocked'
• [0165] Does GatherPlace support video conferencing?
• [0163] Please update Java if you wish to co-present or receive remote support.
• [0162] Java is enabled, but we could not establish connectivity back to the web conferencing servers.
• [0160] Please allow Java in your Web Content Filter to view web conferences.
• [0159] Please allow Java in your Ad Blocker to view web conferences.
• [0158] How Can I Run GP4 if it is Being Blocked by a Trend Micro (PC-cillin) Firewall?
• [0155] How Can I Run GP4 if it is Being Blocked by Zone Alarm Firewall?
• [0154] How Can I Run GP4 if it is Being Blocked by Norton Firewall?
• [0153] How Can I Run GP4 if it is Being Blocked by AVG Firewall?
• [0152] How do I start or run GP4?
• [0150] How do I know if I am an Administrator on the computer?
• [0149] How do I adjust the volume in GP4?
• [0148] How do I manually install the video driver on Windows XP?
• [0147] Which IP Addresses and Ports does GP4 use?
• [0146] Setting the Jitter Buffer to correct choppy audio in GP4
• [0143] When I try to validate my account I get the message 'Cannot reach the server'
• [0142] Can I make a meeting guest the presenter, even if they're on a Mac?
• [0138] Uninstalling and reinstalling GP4
• [0136] How do I Test or Enable Java in my Browser?
• [0133] How can I login as a different user?
• [0126] Can I share my Macintosh Keynote presentation in full screen mode?
• [0124] Can GatherPlace work through web proxies?
• [0123] Can GatherPlace go faster?
• [0118] How do I uninstall or do a clean reinstall the GatherPlace Software?
• [0110] Can I add a guest link to my web site?
• [0109] How do I change my password?
• [0104] What types of things can I do when I 'Manage My Account'?
• [0098] How do I make someone a co-presenter?
• [0097] I would like to see a history of my meetings and sessions, is this possible?
• [0093] How can I make a guest the presenter?
• [0091] Is there a chat function?
• [0086] Can a Guest host the meeting?
• [0079] Are the audio conference calls monitored or recorded?
• [0073] What does 'Remember Me' on the login page mean?
• [0071] Once I have started sharing applications is there a way to stop or pause it without ending the session?
• [0069] Is there a way that I can be sure that my conference will not be interrupted and is secured?
• [0068] Can I remove an individual attendee at my discretion without disrupting the meeting?
• [0067] Can I allow other people to present during my session?
• [0056] How do I invite others to participate in my GatherPlace session or meeting?
• [0049] How do I pay for the GatherPlace Service?
• [0047] Does GatherPlace sell through Resellers or have an affiliate program?
• [0045] What are the Terms of Use for GatherPlace?
• [0041] Can I try GatherPlace for Free?
• [0040] What is GatherWorks Privacy Policy for GatherPlace?
• [0038] How much does GatherPlace cost to use?
• [0035] How is GatherPlace licensed?
• [0026] What is GatherPlace?
• [0024] Why does the screen flicker when I first turn on application sharing?
• [0022] Does GatherPlace support dual or multiple monitors?
• [0020] I am trying to connect to the Conference Room but it says the session is locked?
• [0018] What are the technical requirements for the Presenter PCs?
• [0012] When I use GatherPlace I see a red outline around my screen, what does that indicate?
• [0010] What does it mean to accomodate slower participants without impacting others?
• [0006] Can I Share Specific Applications Using GatherPlace?
• [0004] Is GatherPlace secure?
• [0003] Can Guests also present using GatherPlace?